Strategic Customer Success Manager
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
About the role
Blend is building Intelligent Origination: AI agents, like Blend Autopilot, embedded directly in how banks, credit unions, and mortgage lenders originate loans. Our customers aren't just buying software. They're changing how their lending teams work. As a Strategic Customer Success Manager, you make sure that change pays off for a portfolio of our largest and most complex customers across mortgage, home equity, and consumer lending.
You're part of the account team with Account Executives, Solutions Engineers, Professional Services, and Support. The AE owns the commercial relationship, including renewals and expansion. You own value realization, adoption, and customer health. You turn platform data into benchmarked recommendations a
