Technical Escalation Engineer

Hybrid position: working 3 days a week from our Sydney office

Globally, 80% of workers don’t have a desk or an office. These workers are the backbone of the global economy, the people we interact with every day in stores, on buses, in our hospitals, delivering our parcels, and maintaining our buildings. The current generation of workplace technology doesn’t fit their needs, Blink enables those people to be productive, informed, and engaged while on the move.

We've built a fresh approach to an old problem. Our goal is to be the #1 choice for the mobile enterprise, to build the workplace "super-app" that brings together in one place the people and information that matter.

We're motivated, positive and social; we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.

💻 What will you be doing?

This is a new role and the deepest technical seat in our Product Support function. When an issue outgrows first line support, it comes to you.

Our Product Support Specialists own the customer relationship and resolve the majority of what comes in. You own what is left: the intermittent bugs, the integration failures, the data problems, the issues that only show up for one customer on one device at one time of day. You will repro