#700 - Incident Operations & Communications Engineer

BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches. With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth. We don't just strategize — we execute. Position Summary: We're seeking a skilled and detail-oriented Incident Operations & Communications Engineer to manage real-time incident response, external communications, and coordination across our production systems. This role sits at the intersection of Software Engineering, Site Reliability Engineering (SRE), Incident Response, and Partner Operations, and is ideal for someone who thrives in a fast-paced, high-stakes environment requiring rapid decision-making under ambiguity. You will play a critical role in the incident lifecycle, including impact assessment, SLA-driven communications, and cross functional coordination with Engineering and Technical Acc