Customer Success Manager

Position Overview

Your top priority is helping customers achieve the outcomes they came to us for.

To do that, you will:

• Define success with customers and lead their onboarding

• Own the relationship and look for ways to create more value over time

• Relay feedback to product and engineering, and help validate new launches

• Support upsells, testimonials, and case studies where they make sense

• Build CS playbooks, support materials, and workflows

Desired Attributes

• Kind, humble, relentless, focused

• Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well

• Quick to learn product and industry context

• Comfortable presenting to leadership (business cases, QBRs, etc.)

• Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself

• Strategic and