Premium Services Coordinator

Join the high-energy team at Bon Secours Wellness Arena as our Premium Services Coordinator!

If you thrive in a fast-paced environment, love delivering exceptional guest experiences, and have a passion for live entertainment, this role is your backstage pass. You'll be the go-to expert for our premium clients—ensuring every detail is handled with care, every interaction is seamless, and every event becomes a lasting memory. Ready to be part of something unforgettable? We want to hear from you.

Responsibilities:

• Deliver exceptional customer service as the venue's expert and primary contact for premium clients and guests, ensuring personalized support and a seamless event experience.
• Foster lasting client relationships through proactive, personalized communication and responsive service. Engage with premium clients before, during, and after events to anticipate needs, resolve issues promptly, and ensure an exceptional experience every step of the way.
• Coordinate all aspects of the premium services, including ticketing, parking, hospitality, promotions, and other experience enhancements.

• Collaborate with internal teams including marketing, operations, event service, and hospitality, to ensure successful execution of premium services arrangements.
• Utilize the email marketing platform to create and send emails; notifying premium clients of show announcements, show updates, premium updates,