CALL ROUTING - BOSCH REXROTH SPECIALIST
Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Job Description
The Rexroth Specialist serves as a first-level point of contact for Bosch Rexroth customers, identifying customer needs, providing world-class customer service, and routing inquiries to the appropriate Rexroth resource. The role also supports standard order entry, quotations, data entry, CRM documentation, and other customer service activities as required.
• Communicate quotes to customers via phone, email or chat
• Document calls/cases in a CRM (Customer Relationship Management) tool.
• Input order entries and purchase orders into SAP system
• Answering phones from customers professionally, clearly,
