CRM Junior Engineer with Devops

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Customer Service Workspace & Contact Center:

•           Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

•           Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.

•           Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.

•           Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.

•           Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).

•  &