Account Lead, APAC

BrandBastion is looking for a senior, strategic Account Lead to own our key enterprise customer relationships across APAC, with the scope expanding into EMEA over time.

We work with some of the world’s largest consumer brands, including Netflix, Uber, Sephora, The North Face, Calvin Klein and others, helping them manage and maximize social engagement through a combination of AI, technology and strategic expertise.

This is a high-impact role for someone who understands social media deeply and can operate as a trusted advisor to senior stakeholders inside large, complex organizations.

You would personally own a small portfolio of major enterprise customers across APAC, with responsibility for the overall relationship, strategy, value realization, retention and expansion. Some of these relationships span multiple brands, markets and stakeholder groups, so strong enterprise account leadership is essential.

Over time, we would expect this person to also build and lead our Customer Success team across APAC, and potentially EMEA, as the region grows.

What you would own

• Lead several of BrandBastion’s largest enterprise customer relationships across APAC
• Act as a strategic partner to senior stakeholders across social media, marketing, brand and customer experience
• Help customers shape their social engagement strategy across community management, moderation, outbound engagement, customer care, sentiment and brand health