Global Head of Customer Solutions

About the Company

Our client is a fast-growing global payment infrastructure company helping businesses operate and scale across international markets.

Its technology gives enterprise customers access to more than 1,000 payment methods through a single API, while supporting payment orchestration, intelligent routing, and fraud prevention across more than 190 countries.

With a globally distributed, remote-first organization, the company is entering its next phase of international expansion, with a particular focus on Europe and APAC.

About the Role

We are looking for a Global Head of Customer Solutions to lead and scale the company’s global Account Management and Technical Support functions.

Sitting at the intersection of engineering, technical support, and commercial operations, this role will be responsible for ensuring that enterprise customers receive exceptional support and strategic guidance following implementation.

Reporting to the SVP of Operations, you will lead an international organization currently comprising approximately 13 people, including four direct reports. The team is distributed across Brazil, Colombia, Argentina, the United States, Spain, and the United Kingdom, with further growth expected as