Customer Experience Associate EN - Ecommerce

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started! Brevo is one of the world’s leading CRM and marketing platforms, helping businesses build strong customer relationships through connected, omnichannel experiences. Within Brevo, our Ecommerce Business Unit powers targeted marketing, customer engagement, and revenue growth for over 50,000 merchants globally, primarily across the US and Europe. Our technology is trusted by leading international brands, including Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane, to drive seamless merchant and shopper interactions across the entire customer journey. The Role:Join us as a Customer Experience Associate and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience. We are looking for strategic problem-solvers, not just task executors. If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you.