Software Trainer

Bridgeway Benefit Technologies is seeking a Software Trainer to join our growing Professional Services organization. As a Software Trainer, you will be responsible for creating and conducting interactive classes for our customers using our proprietary enterprise benefits administration software. The software manages benefit fund calculations, eligibility, claims, and pension processing for the Taft-Hartley industry.

This is a high-ownership role — you'll take over customer-facing training from our Business Analysts, learning a complex, highly configurable product largely on your own and turning that expertise into curriculum for internal and external audiences.

You'll deliver live virtual training via Teams, adapting your approach to each customer's skill level and technical aptitude.

This is a remote position with about 25% travel across the U.S. and Canada; East Coast candidates are preferred.

 

Key Responsibilities 

• Own customer-facing training end to end, acting as the primary point of contact for all training engagements.
• Independently learn the product and each customer's configuration well enough to build and facilitate curriculum for internal teams and external customers, becoming a product subject