Customer Success Manager, Managed Services and Support

About BRIXIO

BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner, dual certified in Application Security & Performance and Cloudflare One.

We design, implement and operate Cloudflare environments for enterprise and public-sector clients across Europe, the Gulf and Asia, with operations spanning Casablanca, Paris, Luxembourg, Dubai and Singapore.

Since July 2026, BRIXIO has been part of Equans, a Bouygues group company, combining our specialist Cloudflare expertise with the scale and reach of a major international organisation.

The Role

As BRIXIO continues to grow, we are looking for a Customer Success & Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio.

This is not a technical support or project management position.

Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services.

You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development.

This is a newly created role with genuine ownership. You will h