IT Support Technician (US)

Closing Date: Friday 2nd October 2026

Fueled by bold ambition.

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

• Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
• Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
• Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
• Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
• Manage user access and security permissions across