Service Contracts and Logistics Coordinator

Position Summary:  

The Service Contracts and Logistics Coordinator manages the full lifecycle of Cadwell’s CadCare service contracts and coordinates commercial logistics for the sales team. This role generates quotes, enters new and renewal contracts, and sends renewals at least 90 days ahead of expiration to protect contract retention. The coordinator also processes ownership changes for Cadwell products and manages demo, evaluation, loaner, and electrode sample requests, working closely with Sales, Finance, and Operations to deliver accurate, timely service to customers and internal teams.

Key Responsibilities:

• CadCare Contracts and Renewals

  • Generate accurate CadCare contract quotes for new customers and renewals, including multiyear terms and bundled service offerings, in accordance with approved pricing guidelines.
  • Enter and process CadCare contract orders in Cadwell’s ERP and CRM systems with a high degree of accuracy and timeliness.
  • Maintain the CadCare renewals pipeline, tracking upcoming expirations and sending renewal quotes to custome