Service Technician

Position Summary

The Service Technician is responsible for the troubleshooting and repair of specific Cadwell products, with direction and support from the Service Department Lead. Repairs are performed on Class I and II electronic medical devices, requiring careful handling, precise workmanship, and adherence to quality standards. Meeting established productivity and quality standards is an essential requirement of this position, including repair volume targets and warranty repair rate thresholds. The role also contacts customers as needed to gather information required to complete repairs accurately. 

Job Duties and Responsibilities

• Troubleshoot and perform repair operations on specific Cadwell products, completing work accurately and in a timely manner.
• Contact customers as needed during the repair process to gather additional information required to complete service orders accurately.
• Follow established technical and administrative policies and procedures, including pricing guidelines.
• Maintain work area, tools, and equipment in a clean and orderly condition, adhering to prescribed safety procedures and regulations.
• Complete required documentation and paperwork accurately and on time.
• Other activities as di