Gainsight Administrator
Position Overview
We are seeking a highly motivated Gainsight Administratorto own and evolve our Customer Success technology ecosystem. This individual will report directly to the CIO and serve as the primary business systems partner to Customer Success.
This role combines Gainsight administration, Salesforce expertise, and cross-functional project leadership. The successful candidate will be responsible for the administration, optimization, and governance of Gainsight while helping align Salesforce, customer success processes, and executive reporting.
This is not simply an administrator role. We are looking for a technology leader who can partner with business stakeholders, translate operational needs into scalable solutions, drive adoption, and lead projects at CallMiner.
Key Responsibilities
Gainsight Platform Ownership
- Serve as the primary administrator and subject matter expert for Gainsight.
- Own platform configuration, governance, enhancement planning, and roadmap development in concert with Salesforce Admins.
- Configure and maintain:
- Customer 360
- Health Scores
- Success Plans
- CTAs
- Rules Engine
- Journey Orchestrator
- Surveys
- Timeline
- Reporting and Dashboards
- Lead continued evolution of CallMiner's customer health and risk management framework.
- Drive AI-enabled customer success ca
