Area Tecnical Supervisor
The Customer Engineering Team plays a vital role in delivering operational excellence, compliance, and emergency response across Calor Ireland, ensuring customer sites meet regulatory and safety requirements.
The location of this role will be determined by the successful candidate and may be based in ROI or NI.
The Area Technical Supervisor is a field-based role responsible for health and safety audits, quality inspections, compliance monitoring, contractor and installer management, technical support, customer complaint investigations, emergency response, and oversight of high-risk liquid installations.
Success in this role requires strong relationship-building skills, sound technical knowledge, and a proactive approach to safety and compliance. The individual will support continuous improvement, promote a positive safety culture, and work collaboratively with internal teams and external partners to deliver safe, practical, and customer-focused solutions.
Key Responsibilities:
Emergency Response:
- Receiving and coordinating response to After Hours Emergency Calls (24/7).
- Managing the Out of Hours Emergency Response on Metered Distribution Systems.
- Investigating Incidents at customer premises and preparation of associated reports including Incident Investigation Reports.
- Investigation and resolution of Appliance / Installation related Customer complaints in consultation with Equipment Suppliers and Service Prov
