Senior Technical Support Engineer

CMT is looking for a collaborative, customer-committed, and creative Senior Technical Support Engineer to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT.

Responsibilities: 

• Use independent judgment, creativity, and sophisticated technical knowledge to provide efficient and accurate technical assistance with regard to customer’s complex technical challenges all while ensuring customer satisfaction 
• Analyze user requirements to design, create, edit and maintain customer support Knowledge Bases and FAQ’s 
• Utilize systems analysis techniques to debug complex customer issues, analyze and document such issues and create reproducible test cases 
• Provide escalated technical and triage support on complex troubleshooting issues and utilize creativity and sophisticated technical knowledge to resolve 
• Work directly with customers via ZenDesk, phone, Zoom and occasionally in person