IT Service Desk Team Leader

Overview

The Service Desk Team Leader is a key role within IT Services, reporting to the Head of Service Desk and GRC. Leading our Service Desk, you’ll help ensure colleagues across Cambridge Consultants receive a high-quality, consistent and people-centred support experience.

This is a hands-on role, working alongside a team of five UK-based Service Desk colleagues. You’ll provide technical support, coordinate the team’s workload, act as an escalation point for more complex issues and help create an environment where people can develop and do their best work.

You don’t need to have been a Service Desk Team Leader before. This could be the next step for someone who has strong technical experience and is ready to take on more responsibility, influence how a team operates and develop their leadership skills. We’re looking for someone who is curious, proactive and keen to make things better - someone who sees an opportunity to improve something and gets on with it.

As you grow into the role, you’ll have the opportunity to take greater ownership of the Service Desk, from monitoring service trends and performance through to driving improvements in the way we support our people. You’ll use data and your own experience and initiative to understand what is working, where there are challenges and where we can do things differently.

You’ll work closely