Customer Success Manager

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

Customer Ownership & Success

• Own post-implementation success for a portfolio of customers
  

• Build strong relationships with Controllers, Accounting Managers, and Finance leaders
  

• Drive adoption, engagement, and value realization across accounts
  

• Proactively manage account health and identify churn risk
  

• Lead QBRs, success planning, and ongoing check-ins
  

Retention & Growth

• Manage renewals for your book of business