Service Desk Analyst Intern

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. 

 

ABOUT THE ROLE

You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations. This will be a part-time temporary position averaging 24-32 hours a week, this position will require an in-office presence in our Minneapolis, Minnesota office.

 

HERE'S WHAT YOU'LL DO

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.  Manage end user expectations regarding estimated response times for issue resolution.
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
• Prepare, set up, and coordinate employee equipment.
• Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
• Adapt/mod