Managing Principal Consultant – Life & Pensions
Managing Principal Consultant – Life & Pensions
Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent
Help shape the future of Life & Pensions through strategic transformation and innovation.
The Role
We are looking for a Managing Principal Consultant with deep Life & Pensions expertise to support and deliver high-impact projects for our UK clients. This role blends strategic leadership, delivery, and hands-on consulting across digital transformation, data, regulatory change, customer transformation, and AI-enabled business transformation. You'll collaborate closely with clients and internal teams to align business and technology priorities while helping expand Capco's Life & Pensions consulting practice. You'll also encourage the responsible use of approved AI tools and AI-enabled workflows to improve delivery quality, accelerate insight, and enhance client outcomes, applying appropriate human judgement and governance throughout.
What You'll Do
- Deliver complex change and transformation programmes across the Life & Pensions sector, using AI-enabled approaches where appropriate to improve efficiency, insight, and delivery quality.
- Support initiatives across digital transformation, customer experience, data, regulatory change, AI, and agile ways of working.
- Engage senior client stakeholders, coordinate multidisciplinary teams, and ensure successful value delivery, embedding responsible AI practices and appropriate governance throughout delivery.
- Support business development activities, contributing to client growth and account development, including identifying opportunities where AI can create measurable business value.
- Build trusted partnerships with clients, vendors, and internal stakeholders across business and technology domains, encouraging practical adoption of AI-enabled ways of working aligned to client objectives.
What We're Looking For
- Proven experience of consultancy within the Life & Pensions sector.
- Strong track record delivering large-scale transformation programmes and complex change initiatives.
- Deep knowledge of Life & Pensions operations, including policy administration, customer servicing, digital enablement, data governance, target operating model design, and an understanding of how AI can enhance business and technology transformation.
- Excellent stakeholder management, influencing, and relationship-building skills, with the ability to support senior leaders in the responsible adoption of AI where appropriate.
- Experience of generating revenue within a consulting environment, while developing and managing senior client relationships, along with curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.
Bonus Points For
- Experience supporting agile transformation initiatives and product ownership.
- Strong knowledge of UK Life & Pensions regulation and change programmes, including awareness of AI governance and regulatory considerations.
- Experience designing and implementing target operating models that incorporate AI-enabled capabilities where appropriate.
- An established professional network with experience developing new client opportunities within the Life & Pensions market.
- Experience using or advising on AI (including Generative AI or Agentic AI), automation, or AI-enabled workflows within Financial Services organisations.
Why Join Capco
- Deliver strategic transformation programmes for leading global financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting environment where your ideas and expertise make a real difference.
- Access continuous learning, professional development, and industry-recognised certifications to support your career growth.
- Build your career alongside experts in strategy, transformation and financial services.
- Help shape the future of transformation across Financial Services through innovation, digital capabili