Operating Model Design Manager | Banking

Location: London (Hybrid) | Practice Area: Business Consulting | Type: Fixed Term Contract – 6 Months

Help shape the future operating model for a major banking transformation programme.

The Role

Working alongside the Design Lead, you'll support the delivery of a new Target Operating Model as part of a high-profile Third Party Risk Management transformation within a global bank.

You'll coordinate design activities, support end-to-end process mapping, maintain programme documentation, prepare stakeholder workshops and help ensure design outputs remain aligned across multiple workstreams. This is an excellent opportunity to contribute to a strategic transformation programme within a complex, regulated environment.

What You'll Do

• Support the design and delivery of a Target Operating Model for a large-scale Third Party Risk Management transformation programme.

• Coordinate design activities across multiple workstreams, ensuring deliverables are aligned and completed to a high standard.

• Support end-to-end process mapping, operating model documentation and the production of design artefacts.

• Prepare and facilitate workshops with business stakeholders, capturing outcomes and maintaining programme documentation.

• Work closely with the Design Lead and programme teams to ensure design outputs support successful implementation.

What We're Looking For

• Proven experience in operating model design, process design or business transformation within a large banking organisation.

• Experience supporting Target Operating Model or organisational design initiatives in complex, regulated environments.

• Strong process mapping, documentation and workshop coordination skills.

• Excellent communication and stakeholder management skills with the ability to work across cross-functional teams.

• Experience supporting procurement, supplier management or wider business transformation programmes is advantageous.

Bonus Points For

• Experience working on Third Party Risk Management transformation programmes.

• Knowledge of procurement, supplier governance or regulatory operating models.

• Consulting experience supporting banking transformation programmes.

• Familiarity with process mapping and business analysis tools.

• Experience producing high-quality operating model documentation and design artefacts.

Why Join Capco

• Deliver high-impact transformation programmes for Tier 1 financial institutions.

• Work in a collaborative, flat and entrepreneurial consulting culture.

• Access continuous learning, professional training and industry certifications.

• Help clients deliver meaningful business and regulatory transformation.

• Shape the future of financial services through innovative operating model design.

Benefits

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house first aiders.

• Family-Friendly: Maternity, adoption and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.

• Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.