FBS - Business Analyst II
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role
We are looking for a highly motivated Business Analyst II to serve as a key liaison between business stakeholders and technology teams supporting AI-driven initiatives within Contact Center and Agent Services. This role is responsible for understanding business objectives, gathering and analyzing requirements, evaluating process impacts, and helping translate business needs into scalable technology solutions.
The ideal candidate combines strong business acumen, process improvement expertise, and exceptional communication skills to drive projects from concept to implementation.
Key Responsibilities
- Partner with business stakeholders to understand strategic objectives, operational challenges, and business requirements.
- Gather, analyze, and document functional and business requirements for technology and AI initiatives.
- Map current-state processes and identify
