FBS Customer Experience Specialist

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

📍 On-site | 💼 Full-time (Full Availability)

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

💼 What You’ll Do 

• Handle customer inquiries about insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism 
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalate unresolved cases when needed 
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identify trends and suggest process improvements 
• Stay up to date on compliance, legal requirements, and product updates 

Requirements

🎯 What W