FBS Service Desk Technician I
Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. - Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.
Requirements
Written and verbal communication - Entry Level
IPhone Mobile - Entry Level
Broad web browser proficiency - Entry Level
IT Hardware - Entry Level
Written and verbal communication - Entry Level
IPhone Mobile - Entry Level
Broad web browser proficiency - Entry Level
IT Hardware - Entry Level
Software / Tool Skills
Azure - Entry Level (1-3 Years)
Microsoft O365 - Entry Level (1-3 Years)
ServiceNow - Entry Level (1-3 Years)
Windows OS - Entry Level (1-3 Years)
MAC OS - Entry Level (1-3 Years)
MS Teams - Entry Level (1-3 Years)
Outlook - Entry Level (1-3 Years)
Intune - Entry Level (1-3 Years)
AWS - Entry Level (1-3 Years)
OneDrive - Entry Level (1-3 Years)
OKTA - Entry Level (1-3 Years)
Azure - Entry Level (1-3 Years)
Microsoft O365 - En
