FBS Solution Engineer (AI Solution Architect)

Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Define backend architecture, APIs, and scalability patterns. Design conversational flows, state management, and observability frameworks. Establish performance standards and optimize system scalability. Collaborate with product, engineering, and vendors to drive roadmap and implementation.

Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)

Work Timings (India): 01:00 PM to 10:00PM IST

Relevant Experience: 3 - 5+ years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)

Total Experience: 15 to 20 Years

Requirements

- Solution architecture for distributed, real-time systems

- Cisco contact center platforms (telephony, SIP, routing, handoffs)

- CX platforms (GECX / Genesys or similar)

- Node.js backend architecture (APIs, microservices, integration layers)

- API design, system integration, and event-driven architectures

- Conversational systems design (prompt-based flows, session/state management)

- Experience building integration layers/serv