Compliance Analyst/Manager, Issue Management

We're looking for a compliance professional to own issue management end to end: the inventory of known compliance issues across our card programs, the corrective action plans that resolve them, the consumer remediation that makes affected customers whole, and the reporting that tells our bank partners exactly where each issue stands.

This is the role that decides whether a problem is actually fixed. Not fixed on a ticket, not fixed in a status update, but fixed in the product, validated with evidence, and closed with a record that holds up when an examiner reads it two years later.

Cardless is a program manager that partners with FDIC- and OCC-regulated issuing banks to design and deliver co-branded credit and debit card programs. Our compliance team operates within this bank partnership model, which means every issue you work has to satisfy us, a brand partner, and an issuing bank with its own regulator, issue management guidance, numbering conventions, and reporting cadence. Understanding the program manager structure is key to succeeding in this role.

This is a hands-on, individual-contributor role, and we are open on level. Depending on what you bring, this is an analyst seat or a manager seat, and the title and the offer follow what you can actually do. We care much more about how you think than about how many years you have done it. T