Customer Support Engineer

Customer Support Engineer — Manila, Philippines (Remote)

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About emnify

emnify is a global IoT connectivity platform provider, enabling enterprises and OEMs to build, deploy, and operate connected products at scale across 180+ countries. Our cloud-native SuperNetwork powers mission-critical use cases in industries such as mobility, logistics, energy, and industrial IoT.

A Series-B scale-up with strong growth momentum, emnify is recognised as one of the industry's leading innovators — named eSIM Provider of the Year at the MVNOs World Awards 2025, awarded Platinum for eSIM Management Platform Innovation by Juniper Research, and ranked among Germany's fastest-growing tech companies by Deloitte.

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Your Role

This role sits within emnify's Customer Support and Operations team, led by Dan Aban, and is part of a close-knit group of around eleven engineers who keep emnify's connectivity services running for business customers around the world. You will own a queue of customer tickets end to end — from first response through investigation and resolution — while also contributing to live network monitoring and first-line incident response. You will work