Remote - Implementation Lead

We are a fast growing, Series A healthcare tech startup backed by Maverick Ventures, transforming how care management is delivered and scaled. 

We are experiencing rapid growth and looking for a Implementation Lead to join our customer experience team and help us 10x our impact. This person will own client implementations from kickoff to Go-Live, working cross-functionally across our sales, technology, clinical, operations, and client teams to ensure programs launch on time with an exceptional customer experience, and deliver measurable value. 

Why Join Us

This is an opportunity to play a critical role in scaling a rapidly growing healthcare technology company. You’ll have significant ownership over how we implement, launch, and scale our programs — while helping build the processes and infrastructure that will support the next stage of our growth. This role will report directly to our Head of Implementation and has the opportunity with significant room to grow in scope as the team does. 

Requirements

What You’ll Do 

• Own end-to-end implementation projects, from client kickoff through go-live and stabilization 
• Serve as the primary project leader, coordinating internal teams and client stakeholders 
• Serve as the face of CareHarmony with key customer stakeholders, from CFOs to clinical leads, physician champion