Customer Success Manager

Customer Success Manager - Drayage & Supply Chain | Cargomatic

Employment Type: Full-Time | On-Site | Experienced

This is not a remote position. Relocation assistance is not offered.

 

About Cargomatic

Cargomatic connects shippers and carriers in real time through our digital freight marketplace. We move freight across the country's busiest ports and logistics corridors, and we are building a Customer Success team to own those relationships and grow them. This is a chance to get in early on that build and help shape how the function works.

The Role

This is a seat with a real book of business and real ownership. You run a portfolio of drayage and regional accounts as the customer's advocate inside Cargomatic and the person who knows their business better than anyone. Your job is to keep customers, grow them, and make sure every load moves the way it was promised.

We measure the work in tenders, the currency our customers and our operators actually speak. Hitting a customer's quarterly tender allocation is retention. Growing tenders and lanes across your book is expansion. You will read the weekly tender report, spot the accounts trending down before anyone flags them to you, and get on the phone to run them down. When you win, it sho