Customer Support Specialist

Customer Support Specialist

Location: Remote

Employment Type: Full-Time | Remote

Compensation: $60,000 - $75,000, depending on experience and qualifications

The Role

Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved quickly, and customers receive timely and accurate updates.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced transportation environment where priorities can change quickly. You will work closely with customers, drivers, carriers, dispatch, operations, and internal teams to ensure every shipment is handled with a high level of service.

Key Responsibilities

Customer Support & Communication

• Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.
• Respond promptly and professionally to customer inquirie