Supervisor (m/f/x)

For our new store in Porto, opening in October 2026, we are looking for a Supervisor (m/f/x).

Your Responsibilities

• Supervise the team to achieve highest possible levels of customer service and performance

• Ensure that the team is dealing with all customer queries in a timely and efficient manner

• Ensure that customer service standards are adhered to and business opportunities are maximised.

• Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising

• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling

• Supervise the team to ensure adherence within the store of all company policies and procedures Maintain open communication within the store and across to other departments

Your Profile

• Retail or service industry experience

• Excellent communication skills

• Ability to work within a team

• Proven selling skills

• Confidence

• Understanding of our customer base and their expectations

• Fluent in Portuguese, English is advantageous