Collections Agent

Location: London (hybrid, open to discussion) Type: Full-time 

Working pattern: Includes some weekend work, up to 2 weekends per month

Join the Revolution in Car Finance 🚗💥

At Carmoola, we're changing the way people get on the road, making it faster, fairer, and entirely built around the customer. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.

Since launch, we've raised over £560m from top-tier investors, helped over 25,000 customers get behind the wheel, and we're scaling fast.

To keep looking after our customers as we grow, we're looking for an empathetic, resilient and customer-focused Collections Agent to help drivers get back on track when their payments fall behind.

Your Mission

You'll be on the front line of our Collections team, talking with customers who have fallen behind on their payments and helping them find a way forward. This is a high-contact role built around the phone, so you'll need to be confident and comfortable talking to people. From the first conversation through to putting an affordable payment plan in place, you'll play a real part in keeping people on the road while making sure they are treated fairly every step of the way.

This is a role for someone who is a great listener, stays calm under pressure, and genuinely wants to help people through