Customer Delivery Manager

Senior / Customer Delivery Manager

About the team:

The Customer Delivery function is responsible for overseeing customer engagement across the full project delivery lifecycle, ensuring contractual commitments are clearly understood, tracked and consistently met.

Acting as a central point of coordination, the team plays a critical role in streamlining communication between customers and internal teams, while maintaining visibility of key milestones and project progress.

From pre-contract through to project completion, customer acceptance and handover, the Customer Delivery team is focused on delivering a seamless, high-quality customer experience at every stage.

About the role:

Make your mark by delivering exceptional customer experiences across CDC’s development projects bringing together people, processes and performance to ensure seamless outcomes for our customers.

• Own the customer experience across critical development projects
• Drive delivery excellence through strong stakeholder alignment and coordination
• Build trusted customer relationships that enhance long-term value and outcomes
  

As a Customer Delivery Manager, you will be accountable for overseeing the customer experience throughout the delivery of key development projects. Acting as the primary liaison between customers and internal teams, you will ensure contractual deliverables are