Customer Support Specialist
Centage helps finance teams plan better, move faster, and make smarter decisions. Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way.
We care how people work together. We want team members who are helpful, accountable, curious, and easy to work with. We do not hire ego. We hire people who can think clearly, communicate well, and put the customer first.
What it’s like to be a Customer Support Specialist at Centage
As a Customer Support Specialist, you will be on the front line of the customer experience. You will help customers resolve product, technical, and data-related issues while building trust in Centage with every interaction.
This is not a script-reading support role. You will investigate issues, ask good questions, validate data, explain concepts clearly, and work across teams to drive resolution. Some requests will be straightforward. Others will require analysis, patience, and coordination with Customer Success, Product, Engineering, and Integration.
The right person for this role is process-driven, technically capable, customer-minded, and comfortable working in a fast-moving SaaS environment.
What you’ll do
- Respond to customer requests through Zendesk and email with professionalism, urgency, and clarity
- Troubleshoot product, user, and data-related issues, including login problems, system behavior, reporting ques
