Desktop Support Officer - Site Lead (Education)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Deer Park.

Requirements

What you'll do:

• Ensure the smooth day-to-day operations of customer environments.
• Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
• Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
• Take ownership of day-to-day technology issues and liaise with external third-party organisations.
• Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
• Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
• Build strong relationships with clients, providing friendly and knowledgeable assistance while maintain