Head of Service Management
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Head of Service Management to join our Service Management team in Australia.
The Head of Service Management is responsible for the strategic leadership, governance, and continual improvement of IT Service Management (ITSM) across the Managed Services division.
The role ensures services are delivered consistently, efficiently, and in accordance with contractual obligations, service level agreements (SLAs), regulatory requirements, and industry best practice. This position owns the service management framework, and outcomes.
This role will require the ability to obtain NV1 Clearance.
Requirements
What you'll do:
- Develop and execute the organisation's IT Service Management strategy.
- Lead the maturity and ongoing evolution of ITIL-aligned Service Management practices.
- Establish and maintain governance frameworks that improve operational consistency and
