Service Desk Administrator - Audio Visual
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.
The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.
Requirements
What You'll Do
- Provide remote Level 2/3 support for AV and meeting room technologies.
- Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
- Monitor AV environments, proactively identify issues, and maintain system performance.
- Support end users with meeting setup, live call troubleshooting, and collaboration tools.
- Manage incidents, service requests, and escalations while meeting SLA targets.
- Coordinate with vendors and onsite technicians to resolve complex issues.
- Maintain documentation, knowledge article
