Posted 22h ago•Canberra, Australian Capital Territory, Australia
Service Desk Analyst - NV1
MiddleOn-site (Canberra)Salary undisclosed
Required Skills
Azure
Job Description
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our White Label Managed Services Team in Canberra.
Having an existing NV1 security clearance is required for this role.
Requirements
What You’ll Do
- Provide high-quality remote and onsite ICT support to a range of clients.
- Troubleshoot incidents and service requests, escalating more complex issues when required.
- Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
- Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
- Collaborate with technical teams, vendors and clients to deliver a great customer experience.
- Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.
What You’ll Bring
- Experience in ICT support or service desk, or relevant IT study/training.
- Strong customer service, communication and problem-sol
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