Service Desk Analyst - Transitions

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Transitions team in Australia.

As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

Requirements

What you’ll do:

• Manage inbound and outbound calls and emails to investigate and resolve end user issues.
• Triage inbound calls and tickets and escalate to senior teams when necessary.
• Manage end user accounts and devices across modern platforms
• Create documentation and updating internal knowledge base.
• Develop strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

What you’ll bring:

• Experience as an IT Service Desk Analyst
• Excellent communication skills, both verbal and written, with the ability to explain techni