Customer Support Representative - The Woodlands, TX
About the Company
Centric Services (“Centric”) delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Customer Support Representative is responsible for providing exceptional customer service and support throughout the customer lifecycle. This position serves as a primary point of contact for Centric customers and is responsible for processing customer requests, maintaining accurate account information, assisting with customer onboarding and terminations, and resolving questions or issues related to gas service and billing.
General
- Upholds and advocates for Centric’s core values and behaviors as outlined in the Centric Values and Leadership Framework.
- Ensures that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.
- Foster a culture of always doing things the right way
