Financial Advisor - Retail Banking Portfolios

The Financial Advisor is responsible for managing an assigned retail portfolio of customers with loans in arrears, assessing their financial circumstances and providing tailored financial advice to recommend sustainable restructuring and repayment solutions.

Main Responsibilities:

• Communicates with debtors to arrange meetings for restructuring and discusses available solutions, focusing on achieving the set goals
• Conducts face-to-face meetings with debtors to advise them on available solutions for settling their debt, informing them of the process to follow and the required documentation
• Negotiates specific terms within the available solutions, always striving to identify viable options for assigned clients
• Monitors daily to ensure that Key Performance Indicators (KPIs) are met, based on instructions from the Team Leader
• Coordinates all necessary procedures in collaboration with involved parties (such as debtor, legal team, and bank) after receiving the debtor's consent to an available option
• Adheres to the Company's code of ethics and ensures compliance with policies to minimize customer complaints

Requirements

Education, Experience and Technical Skills

• Bachelor’s degree in Economics, Banking or other related field
• More than 3 years of proven experience in portfolio management and/or Branch Network
• Excellent level of