IT Business Analyst

The IT Business Analyst serves as a liaison between business users, operations teams, and IT support teams regarding the Company's Systems and workflows, tools and other automations. The job incumbent is heavily involved in the design, evaluation and monitoring of Company’s business processes and business analysis of the systems in collaboration with Business Teams.

Main Accountabilities

• Acts as a liaison between business areas and technical organization by understanding client's business requirements, planning, conducting, and directing the analysis of complex business problems to be solved with automated systems
• Liaises with business to identify and analyze required changes, prepares specifications for respective system changes, develops necessary supporting detailed documentation and communicates it to the relevant internal and/or third parties for development
• Develops systems test plan components, test scripts and participates/supports UAT execution
• Supports the Platforms and designs new products and implementations
• Provides exceptional customer service to end-users by leading with business and technical process guidance and drives continuous improvement to existing processes
• Collaborates with QA team in order to verify and control processes execution and optimization by making respective adjustments, if needed
• Is accountable for the design, evaluation and monitoring of business process