OCW Specialist

Role Purpose

The OCW Specialist is responsible for the evaluation and management of applications under the OCW framework, Law 4738/2020, submitted through the EGDIX platform. The role ensures timely, accurate, and compliant assessment of cases according to each asset owner’s policy, while also managing related customer complaints and providing first-line support to internal and external stakeholders.

Main Accountabilities

• Evaluates OCW applications in accordance with Law 4738/2020 and the policies of each asset owner
• Reviews and validates financial data and borrower information submitted through the EGDIX platform
• Handles and resolves customer complaints related to OCW procedures promptly and professionally
• Ensures that all application assessments and complaint resolutions comply with legal, regulatory, and internal standards
• Uses internal systems and tools (Qualco, Cepal Web UI Tool, FLDT, Unified Workflow, Profits) to process, monitor, and record case progress
• Submits and monitors implementation requests (Qualco settlements) following case approval
• Acts as first-line support for OCW-related inquiries, providing guidance and updates to customers and internal stakeholders
• Collaborates with other departments (Legal, Compliance, Recovery Teams) to ensure efficient and accurate case handling
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