Field Service / Applications Engineer

Job Summary

The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

Key Responsibilities

- Installation and Service

- Plan and coordinate system installations, including site preparation and logistics.

- Install machines and systems and ensure successful customer acceptance.

- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.

- Troubleshoot and resolve hardware, software, and process issues.

Technical Support

- Provide technical support remotely and on-site for customers and partners.

- Conduct machine audits, process assessments, and operational improvement recommendations.

- Support testing and validation of new software features and system functions.

- Maintain training and demo machines at company facilities.

Customer Training and Support

- Train customers and colleagues on system operation, maintenance, programming, and best practices.

- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.

- Monitor customer workfl