Korean Bilingual IT Support Coordinator

[Position]

Korean IT Support Coordinator

Location : Fort Lee, NJ (Onsite)

Annual salary : 50K-65K as base + Benefits

[About Our Client]

As a leading steel coil distributor in the U.S. for over thirty years, we provide a broad range of high-quality steel and aluminum products. Our efficient and reliable supply chain network spans North America and the globe, allowing us to consistently deliver exceptional products, dedicated customer service, and comprehensive administrative support.

[Job Summary]

We are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.

[Job Description]

Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.

Maintain and update troubleshooting documentation for common issues.

Perform routine system maintenance, security updates, and assist with backup/recovery procedures.

Administer and troubleshoot the Google Workspace ecosystem (Gmail,