Program/Project Manager, bilingual in Korean
- Initial Communication & Issue Resolution:
o Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
o Function as a liaison between customers and internal teams, facilitating clear and timely communication.
- Coordination with Headquarters (HQ):
o Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
o Provide regular updates to HQ on project status, customer feedback, and potential challenges.
- Customer Requirement Analysis & Solution Provision:
o Clarify customer requirements through detailed discussions and documentation.
o Provide tailored solutions to address both business and engineering-related challenges.
- Customer Support & Engineering Collaboration:
o Assist customers in resolving technical and operational issues, ensuring smooth project execution.
o Collaborate with engineering teams to develop and implement effective solutions.
- Program Leadership & Ownership:
o Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional
