Service Director

1. Service Operations Management

• Comprehensively responsible for the construction and operation management of the company's after-sales service system;
• Develop and implement annual operating goals, budgets and workplans for the service sector;
• Establish and optimize service procedures, standard operating procedures (SOP) and management system;
• Overseeing the operation of the various regional service centers to enhance the overall service efficiency and quality.

2. After-sales service management

• Be responsible for the integrated management of equipment installation, commissioning, repair, maintenance and technical support work;
• Establish equipment failure analysis and prevention mechanisms to improve equipment attendance and customer satisfaction;
• Oversees the handling of major failures and customer complaints and promotes closed-loop management of issues;
• Promote the digital construction of services and improve the management of services.

3. Accessories and maintenance management

• Planning and managing spare parts inventory and improving the timeliness of spare parts supply;
• Controlling service costs and maintenance costs and improving spare parts turnover;
• Oversees maintenance quality management and ensures that maintenance operations conform to the manufacturer's standards;
• Drive