Renewal Manager

Innovation Starts With You.

Renewal Manager

Full time - Permanent Position
Saint John, NB / On-Site.

Job Role:

As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Responsibilities:

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcome